Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website located at https://chumba-au.com ("Chumba Casino", "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you must not use the Site. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Operator" means VGW Games Limited or another entity within the VGW Holdings Limited group that makes the Site available for informational and comparative purposes in Australia, having its headquarters at 5 - 7 Havelock Street, West Perth, WA 6005, Australia, in connection with the domain chumba-au.com.
• "Chumba Casino" means the online service made available at https://chumba-au.com, which provides information about Chumba Casino and related products and does not itself provide real-money gambling services to users located in Australia.
• "Chumba Casino" means the Chumba Casino brand operated under the domain chumbacasino.com by VGW Games Limited and/or other entities in the VGW Holdings Limited group, under a B2C gaming service licence number MGA/B2C/188/2010 issued by the Malta Gaming Authority (MGA), primarily for users outside Australia and other excluded territories.
• "User" or "you" means any natural person who accesses, browses or uses the Site chumba-au.com from Australia or elsewhere, whether or not they create any account on any linked third-party website.
• "Player" means a User who creates or uses an account with Chumba Casino on chumbacasino.com or with any other third-party gambling service that may be referenced on the Site. For clarity, no Player accounts are created or maintained on chumba-au.com.
• "Account" means a user account registered with a third-party operator such as Chumba Casino on chumbacasino.com. Where these Terms refer to Account-related obligations, they are limited to how you use the Site to access or interact with such third-party accounts, and do not create a gambling account on chumba-au.com.
• "Bet" means any stake, wager or similar participation in a game, contest, sweepstakes or promotion offered by Chumba Casino or another third-party operator. No Bets may be placed directly on chumba-au.com.
• "Wager" has the same meaning as Bet and includes any commitment of real money, virtual currency, Sweeps Coins, Gold Coins or other items of value in connection with a game, sweepstakes or casino-style product.
• "Bonus" means any promotional benefit, free play, bonus coins, Sweeps Coins, Gold Coins, reward, rebate or similar incentive offered by a third-party operator such as Chumba Casino, whether or not obtained via a link or promotion displayed on the Site.
• "Services" means the informational, comparative and referral services provided on the Site, including links, reviews, descriptions of games or promotions, and any related content. Services do not include the provision of gambling services to Users located in Australia.
• "Content" means all text, graphics, logos, icons, images, audio or video clips, software, data compilations and other material available on or through the Site.
• "Excluded Territory" means any jurisdiction in which participation in Chumba Casino's sweepstakes or gaming services is prohibited by its terms and conditions or by applicable law. As at 1 January 2026, Australia is an Excluded Territory for Chumba Casino participation.
• "Applicable Law" means all laws, regulations and rules in force in Australia that relate to interactive gambling, including without limitation the Interactive Gambling Act 2001 (Cth), as amended, and any corresponding state or territory legislation, as well as any applicable laws of Malta insofar as they govern the licensing of VGW Games Limited.
• "Losses" means all losses, damages, claims, liabilities, costs, expenses and fees of any kind, including legal and professional fees, whether direct or indirect, consequential, special or punitive, except to the extent limited by these Terms.

Account Registration

The Site chumba-au.com does not create or host gambling accounts and does not accept real-money deposits. However, to the extent that you use the Site in connection with any third-party account (such as an account with Chumba Casino on chumbacasino.com), the following principles apply.

Age and Eligibility

• 18+ Requirement: You must be at least 18 years old, or older if required by the laws of your place of residence, to use the Site or to follow any links from the Site to third-party gambling services. By using the Site, you represent and warrant that:
  • you are at least 18 years of age; and
  • you have full legal capacity to enter into binding contracts; and
  • you are not prohibited from accessing gambling-related content under Applicable Law.
• Australian Exclusion from Play: Consistent with the Interactive Gambling Act 2001 and Chumba Casino's own terms (including Section 4.1 on Excluded Territories), Users who are physically located in Australia must not create or use a Chumba Casino play-for-prizes account and must not participate in sweepstakes or similar schemes offered by Chumba Casino. The Site is provided in Australia for informational, comparative and corporate transparency purposes only.

Account Creation with Third Parties

• Third-Party Registration: If you choose to create an account with Chumba Casino or any other operator referenced on the Site, you will be redirected to that operator's own website (for example, chumbacasino.com) and must comply with its terms and conditions, privacy policy and registration procedures. These may include:
  • providing a valid email address and choosing a secure password;
  • confirming your age and jurisdiction of residence;
  • completing email or SMS verification steps; and
  • agreeing to the operator's full terms.
• KYC and Verification: Third-party operators typically conduct "Know Your Customer" (KYC) checks. You may be required to provide:
  • proof of identity (e.g. passport, driver licence);
  • proof of address (e.g. utility bill, bank statement); and
  These Terms and Conditions ("Terms") govern your relationship with the operator of the website chumba-au.com and any related services offered under the reference name Chumba Casino (together, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Service. These Terms are effective as of 1 January 2026 and supersede any prior version published on or in relation to chumba-au.com.

  Definitions

  For the purposes of these Terms, the following expressions have the meanings set out below:

  • "Operator" means VGW Games Limited or another entity within the VGW Holdings Limited group that makes the Service available through chumba-au.com, with corporate presence including but not limited to offices at 5-7 Havelock Street, West Perth, WA 6005, Australia, and holding, among other approvals, MGA/B2C/188/2010 issued by the Malta Gaming Authority (MGA) for certain non-Australian operations.
  • "Service" means the website chumba-au.com, all content, information, technical infrastructure, and any related products, features or functionalities made available under the "Chumba Casino" reference, whether accessed via desktop, mobile or other platforms.
  • "User" or "Player" means any natural person who accesses or uses the Service, whether or not they complete account registration.
  • "Account" means the unique registration profile created by a User on the Service, including associated identification data, security credentials and transactional or gameplay history (if and where made available).
  • "Bet" or "Wager" means any stake, spin, entry, or other participation in a game, promotion or mechanic made available by the Service that involves risking something of value (including virtual items or credits) on the outcome of a game, event or contingency, if such functionality is enabled and legally permitted for the User's location.
  • "Bonus" means any promotional benefit, including but not limited to bonus credits, free spins, entries, rebates, cashback or other value, granted to a User subject to specific terms and wagering or play-through requirements.
  • "Virtual Items" means any non-monetary, non-redeemable virtual currencies, tokens, points or similar elements used solely for entertainment or demonstrative purposes, without conferring any real-world monetary value or cash-out right.
  • "Excluded Territory" means any jurisdiction where the Operator does not permit participation in real-money or prize-bearing aspects of the Service. Consistent with the Operator's global terms and industry practice, Australia is treated as an Excluded Territory for any gambling or sweepstakes-style participation.
  • "Applicable Law" means all laws, regulations and regulatory guidance applicable to the Operator and/or the User, including (without limitation) the Interactive Gambling Act 2001 (Cth) in Australia, any equivalent State or Territory legislation, and any overseas regulations that govern the Operator's licensing and conduct.
  • "Privacy Policy" means the separate document published by or on behalf of the Operator describing in detail how personal data are collected, used, stored, disclosed and protected in connection with the Service.
  • "Dispute" means any disagreement, claim, complaint or controversy arising out of or in connection with the Service or these Terms, including their existence, validity, termination or interpretation.

  Account Registration

  Eligibility and Age Requirements

  • Minimum age: You may only create an Account and use the Service if you are at least 18 years old or have reached the legal age of majority in your place of residence, whichever is higher.
  • Location restrictions: Users located in Australia are not permitted to participate in any real-money gambling or sweepstakes features. The Service may be made available as an informational or promotional resource only. The Operator applies a policy of "compliance by exclusion" in respect of Australia, consistent with the stance of the Australian Communications and Media Authority (ACMA) under the Interactive Gambling Act 2001.
  • Capacity: By registering, you confirm that you have full legal capacity to enter into binding agreements and are not acting on behalf of another person or entity.

  Account Creation Process

  1. Registration form: To create an Account, you must complete the online registration form on chumba-au.com, providing at minimum your full name, date of birth, country of residence, email address and any other information requested by the Operator.
  2. Email verification: You may be required to verify your email address by clicking on a confirmation link sent to the email address you provide. The Operator may suspend or restrict access until verification is completed.
  3. KYC and identity checks: To comply with Applicable Law (including anti-money laundering, counter-terrorism financing, sanctions and responsible gambling obligations), the Operator may request documents such as:
     • Government-issued photo ID (e.g., passport or driver licence);
     • Proof of address (e.g., utility bill or bank statement);
     • Evidence of source of funds or wealth where required by law or internal policies.
     You agree to cooperate promptly and provide accurate documents. Failure to do so may result in suspension, limitation or closure of your Account.
  4. One account policy: Unless expressly permitted by the Operator, you may hold only one Account on the Service. Duplicate or linked accounts may be closed, and any associated bonuses or advantages may be cancelled.

  User Obligations

  • Accuracy of data: You must ensure that all information provided during registration and throughout the life of your Account is true, complete and up to date. You must promptly update any changes (including address, email or payment details). The Operator may rely on the latest information recorded in your Account.
  • Password security: You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your Account. You must:
    • Keep your password secret and not disclose it to any third party;
    • Use strong, unique passwords and update them regularly;
    • Notify the Operator immediately if you suspect unauthorised access or security breaches.
  • Prohibited account behaviour: You must not:
    • Create an Account using false identity or on behalf of another person;
    • Use VPNs, proxies or other technology to disguise or misrepresent your location, especially to bypass Excluded Territority rules (including Australia for real-money or sweepstakes functionality);
    • Use the Service for any unlawful purpose, including fraud, money laundering or other financial crime.
  • Verification and monitoring: The Operator may at any time conduct further checks, request additional documents, or impose temporary limitations on your Account where required by law, regulatory guidance, internal risk assessments or responsible gambling measures.

  Betting & Gameplay Rules

  General Gameplay Framework

  The Service may, in jurisdictions where it is lawful to do so, offer access to games of chance, games of skill, simulated casino-style entertainment or promotional sweepstakes-style games. In respect of Users in Australia, the Service is provided for informational and promotional purposes only; Users in Australia must not place Bets, Wagers or participate in any prize-bearing or real-money gambling functions.

  Placing Bets and Wagers (Where Permitted by Law)

  • Eligibility: Only Users located in jurisdictions where the Operator lawfully provides gambling or sweepstakes functionality may place Bets or Wagers. Geolocation, IP checks and other technical measures may be used to determine eligibility.
  • Minimum and maximum stakes: Each game or feature may specify minimum and maximum stake levels. Stakes may change at the Operator's discretion and will be displayed within the game interface. You must ensure that you review limits before placing any Bet or Wager.
  • Game rules and outcomes: The rules of each game (including pay tables, return-to-player percentages, prize structures and special features) will be made available within the game client or a linked help section. Outcomes are determined by certified random number generators (RNGs) or other approved mechanisms where applicable, subject to the Operator's licensing conditions in non-Australian jurisdictions.
  • Irreversibility of confirmed bets: Once a Bet or Wager has been accepted and confirmed by the Operator's systems, it is generally irrevocable and cannot be cancelled or amended by the User. In the event of obvious technical or pricing errors, the Operator reserves the right to void or adjust affected transactions, acting reasonably and in accordance with Applicable Law.

  Cancellation, Errors and Malfunctions

  • System failures: In the event of a technical fault, interruption of communication, software defect, or hardware failure that affects the outcome or proper functioning of a game:
    • All affected Bets or Wagers may be declared void and, where appropriate, stakes may be returned to Users;
    • The Operator may temporarily suspend or withdraw the affected game or feature;
    • The Operator will act in good faith to ensure fairness while also limiting its liability as set out in the "Limitation of Liability" section below.
  • Obvious mistakes: Where a Bet or Wager is accepted at an amount, odds, pay table or configuration that is clearly erroneous or inconsistent with the applicable game rules due to human error or technical failure, the Operator may:
    • Correct the error and settle the Bet or Wager on the basis of the proper information; or
    • Void the Bet or Wager and refund the stake.

  Conduct in Games and Chats

  • Respectful behaviour: Where the Service enables chat or social interaction (including live games), you must behave respectfully and lawfully. You must not:
    • Use hateful, racist, sexist, defamatory, obscene or otherwise offensive language;
    • Harass, threaten or bully other Users or staff;
    • Promote illegal activities or share inappropriate content.
  • Anti-fraud and integrity: You must not engage in cheating, collusion, exploitation of bugs, use of bots or automated tools, or any other method designed to obtain an unfair advantage. The Operator may use automated and manual tools to detect suspicious behaviour and may suspend, investigate or close Accounts involved in such activity.
  • Compliance with instructions: You agree to follow any reasonable instructions issued by the Operator's staff or moderators relating to the use of games, chats or other interactive features. Failure to do so may result in muting, suspension or closure of your Account.

  Bonus Terms

  Activation and Eligibility

  • Promotional scope: Any Bonus or promotion described on chumba-au.com is subject to these Terms and any specific promotion rules ("Promotion Terms"). In Australia, bonuses may be advertised only to the extent permitted by Applicable Law and must not encourage unlawful interactive gambling. Where real-money or sweepstakes participation is not lawfully permitted (including for Australian Users), related Bonuses are not available.
  • Activation: A Bonus may be activated by:
    • Entering a valid bonus code;
    • Opting in via a promotion page;
    • Fulfilling a qualifying action, such as a minimum deposit or minimum level of activity, where permitted.
    The Operator may set limits on the number of times a Bonus may be claimed, per User, household, IP address or device.
  • Time-limited offers: Bonuses are available only during the promotional period indicated. The Operator may withdraw or amend promotions prospectively, but will honour any rights accrued in accordance with the Promotion Terms and Applicable Law.

  Wagering and Play-Through Requirements

  • Wagering requirements: Most Bonuses are subject to wagering or play-through requirements, meaning that you must stake a specified multiple of the Bonus amount, or of the combined Bonus and deposit amount, before any associated winnings may be withdrawn (where withdrawals are permitted in your jurisdiction).
  • Contribution of different games: Different games may contribute differently towards wagering requirements (e.g., slots 100%, table games 10%). Contribution rates will be provided in the Promotion Terms where applicable.
  • Timeframes: Wagering requirements must usually be met within a stated period (for example 7, 14 or 30 days). Bonuses or winnings that do not meet the requirements within the timeframe may be forfeited.

  Prohibited Actions and Abuse

  • Bonus abuse: You must not adopt playing strategies or behaviours that are reasonably considered by the Operator to constitute Bonus abuse. This may include:
    • Opening multiple Accounts to claim the same offer more than allowed;
    • Using low-risk betting patterns solely to meet wagering requirements;
    • Deliberately exploiting game or promotion malfunctions.
  • Restrictions on combining promotions: Unless expressly stated, Bonuses cannot be combined. Where more than one promotion applies, the Operator will specify the order of application or require you to choose one. Attempting to stack incompatible offers may result in cancellation of one or more Bonuses.
  • Forfeiture: In cases of suspected Bonus abuse, breach of Promotion Terms or breach of these Terms, the Operator may:
    • Cancel active Bonuses and associated pending winnings;
    • Adjust Account balances to remove unfair gains;
    • Suspend or close your Account, subject to Applicable Law and any dispute rights you may have.

  Payments & Withdrawals

  General Principles

  Because Australia is treated as an Excluded Territory for real-money and sweepstakes gaming by the Operator, Users accessing chumba-au.com from Australia must not carry out any real-money deposits, withdrawals, or prize redemptions. Any descriptions of payment methods in this section are provided for completeness and to reflect the Operator's global standards, without constituting an offer of gambling services to Australian residents in contravention of the Interactive Gambling Act 2001.

  Deposit Methods (Where Lawfully Available)

  • Accepted instruments: In jurisdictions where permitted, the Service may support:
    • Credit and debit cards (e.g., Visa, Mastercard);
    • E-wallets and online payment services;
    • Bank transfers;
    • Cryptocurrencies, where consistent with local regulation and Operator policies.
  • Name matching: Payment methods used must be in the same name as the registered Account holder. The Operator may request evidence of ownership and may decline or reverse deposits made from third-party instruments.
  • Limits and fees: Minimum and maximum deposit limits may apply per transaction, day, week or month. The Operator may charge processing fees or pass on third-party charges, which will be disclosed prior to completion of a transaction where reasonably practicable.

  Withdrawals and Redemptions (Where Lawfully Available)

  • Verification requirements: Before processing any withdrawal, the Operator may conduct identity, payment method and affordability checks, in line with Applicable Law and internal risk policies. Failure to complete requested checks may delay or prevent withdrawals.
  • Processing times: The Operator aims to process withdrawals within reasonable timeframes (for example, 3 - 5 business days), but actual receipt of funds depends on the payment provider and banking networks. Public holidays and additional checks may extend processing times.
  • Withdrawal limits: The Operator may impose minimum and maximum withdrawal thresholds and may process large withdrawals in instalments. Any such limitations will be communicated in the Service or at the time of your request.

  Refunds and Adjustments

  • General rule: Deposits are generally non-refundable once used for gameplay. The Operator may, at its discretion and subject to Applicable Law, consider refund requests in cases of clear error, technical failure or documented unauthorised use.
  • Bonus-related funds: If a Bonus is cancelled due to breach of Promotion Terms or these Terms, associated winnings may be void. The Operator may adjust balances accordingly, ensuring that Users are not deprived of their own legitimate, non-Bonus funds except where permitted by law and clearly justified.
  • Chargebacks: Initiating chargebacks or reversing payments without valid reason may result in:
    • Immediate suspension or closure of your Account;
    • Recovery of amounts owed to the Operator, including reasonable costs incurred;
    • Reporting to payment providers and relevant authorities, where appropriate.

  Limitation of Liability

  Operator Obligations

  • Fairness and accuracy: The Operator takes reasonable steps to:
    • Ensure that games and RNG systems (where used) are operated fairly and in compliance with relevant licensing standards in jurisdictions where the Service is lawfully offered;
    • Provide accurate information about games, promotions and applicable rules;
    • Maintain technical infrastructure that aims to provide continuous, secure and reliable access to the Service.
  • Regulatory compliance: The Operator endeavours to conduct its activities in accordance with Applicable Law, including:
    • Respecting ACMA's enforcement of the Interactive Gambling Act 2001 by excluding Australian residents from prohibited interactive gambling services;
    • Complying with the conditions of MGA/B2C/188/2010 issued by the Malta Gaming Authority for non-Australian operations.

  Exclusions of Liability

  • Service availability: The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Operator excludes all warranties (express or implied) in relation to:
    • Uninterrupted or error-free operation of the Service;
    • Compatibility with your devices, software or network;
    • The absence of viruses or other harmful components.
  • Technical failures and third parties: The Operator is not liable for any loss or damage arising from:
    • Network interruptions, delays, congestion or failures beyond its reasonable control;
    • Acts or omissions of internet service providers, telecommunications operators or other third parties;
    • Unauthorised access to or alteration of transmissions or data, except where caused by the Operator's failure to take reasonable security measures.
  • Indirect and consequential loss: To the fullest extent permitted by law, the Operator is not liable for:
    • Indirect, special, punitive or consequential loss;
    • Loss of profits, revenue, opportunity, goodwill or data;
    • Any loss arising from your failure to comply with these Terms.

  Limits on Monetary Liability

  • Maximum compensation: Subject to non-excludable statutory rights (for example, under the Australian Consumer Law), the Operator's aggregate liability to you for any single incident or series of related incidents is limited to the lesser of:
    • The total amount you have staked on the affected Bet(s) or game(s) giving rise to the claim; or
    • Where no Bet or Wager is involved, the amount of AUD 100.
  • Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.

  Intellectual Property Rights

  Ownership

  • Content and software: All intellectual property rights in the Service, including but not limited to software, source code, algorithms, databases, graphics, logos, trademarks, trade names, text, audio, video, animations and user interface design, are owned by the Operator, its group companies or its licensors.
  • Brand and domain usage: The use of the reference name "Chumba Casino" in connection with chumba-au.com does not grant you any ownership or licence rights in the "Chumba Casino" brand or any other intellectual property rights of VGW Holdings Limited or its affiliates, beyond the limited, personal right to access and use the Service in accordance with these Terms.

  Permitted Use

  • Limited licence: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial entertainment and information purposes only.
  • Restrictions: You must not, without prior written consent from the Operator:
    • Copy, reproduce, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Service;
    • Distribute, transmit, display, perform, publish, license, create derivative works from or otherwise exploit the Service or any portion of it;
    • Use any automated means (including bots, crawlers or scrapers) to access, monitor or copy any part of the Service.
  • Infringement: If you become aware of any actual or suspected infringement of the Operator's intellectual property rights in connection with the Service, you should notify the Operator promptly using the contact information provided below.

  Privacy & Data Protection

  • Privacy Policy reference: All personal data collected or otherwise processed in connection with your use of the Service are handled in accordance with the Operator's Privacy Policy, as updated from time to time. The Privacy Policy forms part of these Terms and should be read carefully.
  • Data processing: By using the Service, you consent to the collection, use, storage and disclosure of your personal data as described in the Privacy Policy, including:
    • Identity and contact details provided during registration and verification;
    • Technical and usage data (such as device identifiers, IP address, geolocation information and usage logs);
    • Where applicable, payment and transactional information, subject to strict security safeguards.
  • Regulatory cooperation: The Operator may share data with regulators (including the Malta Gaming Authority, ACMA and other competent authorities), law enforcement agencies and payment providers where required by law or legitimate regulatory interest, including to demonstrate compliance with "compliance by exclusion" policies for Australia and other Excluded Territories.

  Changes to Terms

  Amendment Process

  • Right to update: The Operator may modify these Terms from time to time to reflect:
    • Changes in Applicable Law or regulatory guidance (for example, amendments to the Interactive Gambling Act 2001 or new directions from ACMA or the Malta Gaming Authority);
    • Updates to the Service, technology, or internal policies;
    • Improvements to user protection and responsible gambling measures.
  • Notification: Where changes are material, the Operator will use reasonable efforts to notify you in advance by one or more of the following methods:
    • Publishing an updated version of these Terms on chumba-au.com with a revised "effective date";
    • Displaying a banner, pop-up or in-Account notice;
    • Sending an email to the address associated with your Account, where available.

  Your Options in Case of Disagreement

  • Acceptance of changes: Your continued access or use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.
  • Right to stop using the Service: If you do not agree with any modification, you must stop using the Service and may request closure of your Account (if any) in accordance with the "Termination & Suspension" section below.
  • Transitional arrangements: Where required by law, changes will not affect rights or obligations already accrued (for example, in relation to settled Bets, completed promotions or resolved disputes) prior to the effective date of the updated Terms.

  Termination & Suspension

  Termination by User

  • Account closure: You may request closure of your Account at any time by following the instructions provided on the Service or by contacting the Operator using the contact details below.
  • Outstanding balances: In jurisdictions where real-money or prize-bearing play is permitted, closure of an Account will be handled in accordance with Applicable Law and internal policies, potentially including the payment of any remaining withdrawable balances, subject to verification. For Australian Users, no such balances should arise because the Service does not lawfully offer real-money or sweepstakes play.

  Suspension or Termination by Operator

  • Grounds for action: The Operator may suspend, restrict or close your Account, with or without prior notice, where it reasonably believes that:
    • You have breached these Terms or any Promotion Terms;
    • You have provided false or misleading information, or failed to complete required verification checks;
    • You have engaged in fraud, collusion, money laundering, bonus abuse, cheating or other unlawful or improper conduct;
    • Your use of the Service may harm the Operator's reputation, regulatory standing or other Users;
    • It is required to do so by law, court order or request from a competent authority (including ACMA or the Malta Gaming Authority).
  • Consequences of suspension/closure: Depending on the circumstances and Applicable Law, the Operator may:
    • Restrict your access to some or all features of the Service;
    • Freeze or review Account balances and transaction history;
    • Void Bets, cancel Bonuses and withhold funds where necessary to comply with law or prevent abuse;
    • Report relevant information to law enforcement or regulators.
  • Notice: Where lawful and reasonably practicable, the Operator will inform you of the reason for suspension or closure and may provide information on how to appeal or seek clarification.

  Governing Law & Jurisdiction

  Applicable Law

  • Australia-facing use: To the extent that the Service is accessed from Australia purely as an informational or promotional resource without the provision of unlawful interactive gambling services, these Terms are governed by the laws of Western Australia and, where applicable, the laws of the Commonwealth of Australia, without giving effect to any conflict of laws principles.
  • International aspects: For Users located outside Australia, additional or alternative laws may apply depending on where the Service is lawfully offered and on the Operator's licensing arrangements (including under MGA/B2C/188/2010). In cases of inconsistency, mandatory provisions of such laws will prevail.

  Dispute Resolution

  • Internal complaint process: If you have a complaint or Dispute, you should first contact the Operator using the contact details below, providing:
    • Your name and Account details;
    • A clear description of the issue;
    • Relevant evidence or screenshots.
    The Operator will acknowledge receipt and endeavour to respond within a reasonable period.
  • Escalation: Where a Dispute cannot be resolved through internal processes, you may, depending on your location and the nature of the Service provided to you:
    • Refer the matter to an approved alternative dispute resolution (ADR) provider, where applicable under overseas licensing conditions; and/or
    • Seek recourse through the competent courts as set out below.
  • Court jurisdiction: Subject to any mandatory arbitration or ADR rights applying under another relevant jurisdiction, you and the Operator submit to the non-exclusive jurisdiction of the courts of Western Australia and the Federal Court of Australia in relation to any Dispute arising from or in connection with these Terms or the Service as offered to Australian-facing Users.

  Contact Information

  The Operator aims to ensure transparency and accountability in its dealings with Users and regulators. While the main email address and phone number are not specified in the current dataset, the following information is provided to assist Users and authorities in contacting or verifying the Operator.

  • Website (current domain for this geo): https://chumba-au.com
  • Official global terms & conditions reference: https://chumbacasino.com/terms-and-conditions (for general informational reference only; the present document is tailored to the chumba-au.com context and Australian legal considerations).
  • Regulator licence register (Malta Gaming Authority): https://mga.org.mt/licensee-hub/licensee-register/ (for verification of licence number MGA/B2C/188/2010 held by VGW Games Limited and related entities for non-Australian operations).
  • Headquarters address: VGW Games Limited (within the VGW Holdings group), 5-7 Havelock Street, West Perth, WA 6005, Australia.
  • Mailing and legal correspondence: Any legal notices should, where possible, be delivered to the Operator's registered office or principal place of business as indicated above, or to such updated address as may be published on chumba-au.com or official corporate filings.
  • Email and phone: Not specified in the current dataset. Users should refer to the "Contact Us" or equivalent section on chumba-au.com for the most current customer support and legal contact details as they become available.

  These Terms are maintained to align with the Operator's obligations under Australian law (including the Interactive Gambling Act 2001 and ACMA guidance) and relevant overseas regulations, reflecting a conservative "compliance by exclusion" model for Australian-based Users in relation to prohibited gambling services.